Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need to provide your order number as the proof of purchase.

To start a return, you can contact us from the store dashboard or email at onlinestore@funtechinnovation.com.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. The cost of return shipping will be deducted from your refund, and we will confirm the amount with you before the label is issued.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at onlinestore@funtechinnovation.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Who covers return shipping
If you are returning an item because it is defective, damaged in transit, or not the item you ordered, we cover return shipping in full and you will receive a complete refund. For all other returns, including a change of mind or an item no longer being needed, the cost of return shipping will be deducted from your refund. We will confirm the amount with you before the return shipping label is issued. Because large-format displays ship by freight, return shipping on oversized items is quoted individually.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on final sale items.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at onlinestore@funtechinnovation.com